State Farm® Insurance Agent Brady Paxman

"I love doing business with Brady Paxman's office.
They always give me good advice on discounts and always find a way to beat the competition in their pricing. Saving money these days is a big deal and they know insurance is a big part of my budget.
Also, I live the fact that when I call I get a real human to talk to. If course their online service is there too, not if I have a question or need help it's nice to know I can talk it text with a real person!"

"I'm going to continue my review on my husband because it won't let me type anymore however they charged me for mortgage that was paid by my mortgage company on August 1st and then filled me out for almost $400 to be due on October for homeowners insurance that they already got paid for if that's not highway robbery and stealing from their clients what is why would you be charging me for homeowners insurance that you got paid for if anything if something was missed it should have got sent to the mortgage company not me not to mention they still screwing up my dog on auto insurance is still showing that I'm almost 14,000 this is insane so that 5-star review need to go now because the people he got working for him is not doing right and ever since I switched over here my account has been messed up because of Heather and Kayla I really would like a owner to call me to fix this horrific mess they have made on my account I have been with State Farm since 2019 and ain't never had this capacity of mishandling misuse and overcharging on my account this is insane and highway robbery I told that young lady to look into my account and give me a call so we can further discuss the next thing I know I get billed out for $400 homeowners insurance that they already got paid for August 1st unbelievable Angela Russell"

"Immediate Owner Escalation Required
I switched my insurance over to your agency based on the five-star reviews and the expectation that my policies would be handled professionally and correctly. Unfortunately, since making that switch, the way my account has been handled by members of your staff has been completely unacceptable.
I am now at the point where I am requesting that YOU, as the owner, personally contact me and resolve this situation. I do not want to continue going back and forth with employees who have repeatedly failed to properly handle my account.
My auto policy was set up for automatic payment, and my payment was drafted from my account on August 5th. After I transferred my policy to your agency because of my relocation, your employees made changes to my policy and my premium without properly explaining or resolving what was being changed. My bill was then significantly higher than what I had been paying.
Then there is the homeowners insurance issue, which is even more concerning. My mortgage company paid the homeowners insurance premium on August 1st through my escrow account. Your agency is fully aware—or should be aware—that my homeowners insurance is supposed to be billed directly to my mortgage company. Yet I am now receiving a bill showing that I owe nearly $400 for homeowners insurance that has ALREADY BEEN PAID by my mortgage company.
Why am I receiving a bill for a premium that was already paid through escrow? This makes absolutely no sense, and it tells me that something is seriously wrong with the way my account has been set up or maintained.
I have given your staff opportunities to address these issues, and instead of getting things corrected, I continue receiving incorrect billing and dealing with additional problems. I should NOT have to repeatedly explain how my own insurance and mortgage escrow payments are supposed to be handled.
I am not going to name the employees involved, but I will say that the lack of knowledge, attention to detail, and accountability I have experienced from your staff has been extremely disappointing. I switched to your agency because of your reputation, and unfortunately, the employees handling my account have done the exact opposite of protecting that reputation.
At this point, I expect the following:
A complete review of my auto and homeowners policies.
Verification of every payment received, including the August 5th auto payment and the August 1st homeowners payment from my mortgage company.
Immediate correction of whatever billing or policy changes were made incorrectly.
Confirmation that my homeowners insurance is properly set up to bill my mortgage company through escrow and that I am NOT personally responsible for a premium that has already been paid.
A detailed explanation of why I was billed nearly $400 for homeowners insurance after the mortgage company had already paid the premium.
Confirmation that no incorrect cancellation, lapse, late fee, duplicate charge, or other negative action will be placed on either policy as a result of these errors.
A review of my auto premium and an explanation of why my payment changed after transferring my policy to your agency.
I am requesting that you personally call me immediately. I do not want this matter passed back down to the same employees who created these problems in the first place.
I chose your agency based on its five-star reputation. I expect the level of service that led me to choose your agency in the first place. Right now, my account is a mess, and I need YOU to take ownership of getting it corrected.
Please contact me immediately so we can resolve this once and for all.

I read another review that they mess with your money and be charging their clients extra money this is extremely truth to that review going back and forth with Heather and Kayla regarding my switch to them for my homeowners and auto insurance and all I've been getting is charges added added at it I went from paying $324 a month to $1,300 + a month and now they are charging me for homeowners insurance that was paid to them 8/1 😡😡😡"

"It saddens me to change Agents but excited to move for my career. From start to finish; Laura, Kayla and Brady Paxton's team have been more than helpful with every need or question I've had!

It's because of this team here that I will remain a State Farm customer!"

"Heather is such a great agent! She has the best personality and is always willing to help!"

"I can’t say enough great things about Heather! She is incredibly kind, helpful, and genuinely cares about her customers. She takes the time to listen, answer questions, and make sure you understand your options without ever making you feel pressured. Heather is professional, knowledgeable, and truly goes above and beyond to help.

If you’re looking for someone you can trust with your insurance needs, I highly recommend Heather! She’s absolutely wonderful to work with and is a true asset to her team!"

"Very helpful, polite, and knowledgeable. Thank you for the information."

"Kayla made the switching process quick and easy, best price around and with more coverage! Go ahead and make the switch so you can save too!"

"Heather was so helpful! She really knew what she was talking about , and made the whole experience seamless and delightful."

"Thanks to Christine and her quick response to my late night voicemail, my worries on coverage were taken care of first thing the next morning. It is such a secure feeling to know Brady Paxman with State Farm has dependable and professional Christine to take care of his customers.
MStewart"

"I need and they deliver Not a thing...it had been the absolutely the easiest claim process ever...from the date this claim was submitted from the body shop to my rental to absolute communication, there is nothing you can do to improve the process. State Farm is the best!

Also you have my complete permission to use any part of this text for advertising"

"Kayla was fantastic!!!! She helped us lower our car insurance by $100 and we got more coverage plus other perks as well. I highly recommend going to her if you need anything!! She was kind, caring and very understanding"

"Christine was so helpful in helping me understand what I was looking for in my policy and what coverage would work best for me. She made everything easy to understand and I really appreciated her time and help!"

"Christine at Brady Paxman’s office in Princeton is very helpful, professional and friendly. She was able to get me a new quote very quickly."

"I love this office. Kayla is especially helpful with questions and answers, she goes the extra mile. Jimmy in claims is very good at his job also."

"Christine was amazing to work with! She was friendly, helpful, and made the insurance process so easy. Highly recommend her!"

"Excellent, quick service today from Natasha Peet with Brady Paxman - State Farm setting up new homeowners and auto insurance for less than we had previously paid with another company!"

"Lita was very nice and answered all my questions. Very informative
Thank you Lita"

"Sarah Jones at Paxman Insurance Agency is so helpful anytime I need help updating my policy information. I would recommend Sarah to anyone looking to shop for better insurance rates or maintain your current policies with State Farm."

"Very friendly and a willingness to help in anyway."

"Christine Sanchez is my agent she’s friendly great customer service all around from her and got me the best deal for both my vehicles."

"I highly recommend State Farm! I spoke with Heather today about my auto insurance and not only was she very personable, but she was also very helpful and answered my questions. Thank you State Farm!"

"Christine Sanchez made this whole process of getting vehicle & life insurance super easy and very fast! Great personality that made me feel like I was talking to someone I already know. Thank you, Christine!"

"Kayla was very helpful and efficient. She prepared our quotes quickly and helped us save on both auto and home insurance. Highly recommend her for a quote."

"I will say shopping for insurance is never a fun time…but Stephen and his team made it much more enjoyable due to their no pressure and honest approach. I would highly recommend them."